Instinct
What Instinct keeps, for how long, whether it trains on it, and what rights you grant, for Instinct personal assistant (text, web, Mac and mobile apps). Each answer quotes Instinct's own policy.
Instinct personal assistant (text, web, Mac and mobile apps) Agent
- Default retention How long prompts and chats are kept
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Not stated Neither the privacy policy nor the Terms gives any retention period for messages, outputs, connector data, action records or logs.
- After you delete How long until it is gone
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Stated No timeframe. The Terms say that on account deletion Instinct 'may, but is not obligated to' delete your Materials. Per the privacy policy, account deletion removes Google Workspace data.
What the policies say (3 quotes)
"In the event of Account deletion for any reason, the Company may, but is not obligated to, delete any of your Materials. The Company shall not be responsible for the failure to delete or deletion of your Materials."
Terms of Serviceinstinct.comcaptured 2026-11-08"You may also delete the information we previously collected from Google Workspace by deleting your account within Instinct's Workspace."
Privacy Policyinstinct.comcaptured 2026-11-08"You can delete all data indexed from external sources by visiting [app.instinct.com/workspace](https://app.instinct.com/workspace)."
Privacy Policyinstinct.comcaptured 2026-11-08 - Kept longer when Safety flags, legal holds, backups
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Not stated No legal-hold, backup, abuse-monitoring or safety-flag retention periods are stated. (Safety-flagged content can still be used for training after opt-out; see training_opt_out.)
- Zero data retention Whether it exists and who can get it
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Not stated No zero data retention option is mentioned.
- Trains on your data By default
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Stated Yes, unless you opt out. Your information and Materials (inputs, outputs and connected-service data) are used to train AI models. Google Workspace data and Vault items are excluded.
What the policies say (5 quotes)
"we use certain information collected through your use of the Services, including as described in this section, to develop and improve our products and technologies, including to evaluate, fine-tune, and train the AI models that power our products and technology."
Privacy Policyinstinct.comcaptured 2026-11-08"You agree that we may use Materials to develop, provide, maintain and improve the Services and our other products and services, including training AI models, and for any purpose specified in our Privacy Notice, subject to your opt-out rights and Vault materials as outlined below."
Terms of Serviceinstinct.comcaptured 2026-11-08"For clarity, data collected by the Services from your Connected Services is considered your Input, and data generated and provided by the Services to Connected Services is considered your Output."
Terms of Serviceinstinct.comcaptured 2026-11-08"**However, for Materials that you add to our feature of the Service known as the "Vault" (or its successor name), we will only use such Materials to provide the Services to you and will not use such Materials to train AI models.**"
Terms of Serviceinstinct.comcaptured 2026-11-08"We do not use information received from Google Workspace APIs to evaluate, fine-tune, train, or improve AI models, or for serving ads, including retargeting, personalized or interested-based advertising."
Privacy Policyinstinct.comcaptured 2026-11-08 - Opting out How, and what it doesn't cover
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Stated Opt out at app.instinct.com/settings. It only works going forward. Safety-flagged content can still be trained on, models already trained on your data are kept, and non-training improvements continue.
What the policies say (4 quotes)
"If you do not want us to use your information to train AI models, you can opt out by visiting [app.instinct.com/settings](https://app.instinct.com/settings)."
Privacy Policyinstinct.comcaptured 2026-11-08"Even if you opt out, we may still use your information for AI model training when that information is flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research."
Privacy Policyinstinct.comcaptured 2026-11-08"This opt out applies on a go-forward basis and applies only to model training and not, for clarity, other types of improvements to the Services."
Privacy Policyinstinct.comcaptured 2026-11-08"We may still use AI models previously trained, fine-tuned or improved on your information prior to your opting out."
Privacy Policyinstinct.comcaptured 2026-11-08 - Human review Whether people read conversations
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Inferred Inferred: content can be 'flagged for safety review', and log data may be reviewed when you report a bug. Neither page says whether or when staff read your conversations.
What the policies say (2 quotes)
"Even if you opt out, we may still use your information for AI model training when that information is flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research."
Privacy Policyinstinct.comcaptured 2026-11-08"In addition to the uses of Usage Data described above, we may review and use this information for safety and security purposes when you report a bug."
Privacy Policyinstinct.comcaptured 2026-11-08 - Memory Remembered facts and profiles
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Inferred Inferred: the assistant personalizes using your past interactions, and a 'Vault' holds Materials used only to serve you. No memory feature is described, nor how to view or delete it.
What the policies say (2 quotes)
"generate responses and provide you with personalized suggestions based on the context of your interactions and prior experience with the Services"
Privacy Policyinstinct.comcaptured 2026-11-08"**However, for Materials that you add to our feature of the Service known as the "Vault" (or its successor name), we will only use such Materials to provide the Services to you and will not use such Materials to train AI models.**"
Terms of Serviceinstinct.comcaptured 2026-11-08 - Connected apps Email, calendar, drive
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Stated Instinct copies and indexes connected-account data. Disconnecting doesn't delete it, and Instinct may keep using it until you request deletion at app.instinct.com/workspace. Google Workspace data isn't used for training.
What the policies say (5 quotes)
"You also authorize us to access, copy, collect, and index data from your Connected Services, exchange data with your Connected Services and take Actions on Connected Services on your behalf."
Terms of Serviceinstinct.comcaptured 2026-11-08"Note, even if you disconnect a Connected Service, we may still use the indexed Connected Service Input data unless you follow the instructions to request deletion."
Terms of Serviceinstinct.comcaptured 2026-11-08"Please note that disconnecting a third-party integration does not automatically delete data collected from that integration."
Privacy Policyinstinct.comcaptured 2026-11-08"If you choose to link your Google Workspace to the Services, we receive access to your Google Calendar, Gmail, Google Drive, Google Docs, Google Sheets, Google Slides and Google Tasks"
Privacy Policyinstinct.comcaptured 2026-11-08"In particular, we do not disclose raw or derived Workspace or Photos API user data to third party AI services, including third-party AI model providers, for model training or secondary purposes."
Privacy Policyinstinct.comcaptured 2026-11-08 - Agent actions Actions taken, browsing, credentials
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Stated The agent acts autonomously, including purchases and binding agreements as your appointed agent. You may give it passwords and card details; storage isn't described. Action records may be inaccurate.
What the policies say (3 quotes)
"You hereby appoint the Services as your agent to enter into agreements, commitments or transactions on your behalf or confirm your acceptance to the terms and conditions of any such third party service or application that the Services interact with on your behalf as part of such Actions. Any such agreements or commitments shall be binding on you as if entered into directly by you."
Terms of Serviceinstinct.comcaptured 2026-11-08"For example, you may provide your payment information to the personal assistant so it can book rides on your behalf or your username and password for third-party accounts so that the personal assistant can sign into these accounts on your behalf."
Privacy Policyinstinct.comcaptured 2026-11-08"Records of Actions available through the Services may not always be accurate. You are responsible for independently verifying the accuracy and appropriateness of Actions and regularly monitoring Actions."
Terms of Serviceinstinct.comcaptured 2026-11-08 - Your inputs Who owns them
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Stated Instinct claims no ownership of your Materials, which include your Input (and connector data counts as Input).
What the policies say (2 quotes)
"The Company does not claim any ownership in your Materials"
Terms of Serviceinstinct.comcaptured 2026-11-08"Inputs and Outputs are collectively referred to in these Terms as "Materials"."
Terms of Serviceinstinct.comcaptured 2026-11-08 - Outputs Who owns them
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Stated Instinct claims no ownership of Outputs, but doesn't promise you hold any copyright in them, and others may get similar outputs.
What the policies say (2 quotes)
"The Company does not claim any ownership in your Materials"
Terms of Serviceinstinct.comcaptured 2026-11-08"Due to the nature of AI technologies, the Company makes no representation or warranty to you that any copyright or other intellectual property rights will vest in any Output."
Terms of Serviceinstinct.comcaptured 2026-11-08 - License you grant Scope, and whether it is perpetual
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Inferred Inferred: no formal license, but you 'agree that we may use Materials' broadly, including for training. Not called perpetual or irrevocable; no stated end. Pre-opt-out trained models are kept.
What the policies say (4 quotes)
"You agree that we may use Materials to develop, provide, maintain and improve the Services and our other products and services, including training AI models, and for any purpose specified in our Privacy Notice, subject to your opt-out rights and Vault materials as outlined below."
Terms of Serviceinstinct.comcaptured 2026-11-08"You also authorize us to access, copy, collect, and index data from your Connected Services, exchange data with your Connected Services and take Actions on Connected Services on your behalf."
Terms of Serviceinstinct.comcaptured 2026-11-08"All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by the Company or you."
Terms of Serviceinstinct.comcaptured 2026-11-08"We may still use AI models previously trained, fine-tuned or improved on your information prior to your opting out."
Privacy Policyinstinct.comcaptured 2026-11-08 - Sharing Model providers, subprocessors, ads
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Stated No sale. Data goes to vendors, affiliates, third-party AI model providers, services the agent uses, and acquirers. Business partners get aggregate or anonymized data. Google data is excluded from partners.
What the policies say (6 quotes)
"We do not sell your information or disclose your information to registered data brokers or third parties who resell your information to others."
Privacy Policyinstinct.comcaptured 2026-11-08"Third-party AI model providers who help support the Services."
Privacy Policyinstinct.comcaptured 2026-11-08"Third-party business partners who may use the information for their own purposes. We will provide this data on an aggregate / anonymized basis, or otherwise in accordance with applicable law (including with your consent where required). Please note, we will not provide information collected from Google Workspace to third-party business partners for their own purposes."
Privacy Policyinstinct.comcaptured 2026-11-08"Third parties with whom the Services interact with on your behalf (including autonomously), for example, when the Services book a ride to the airport for you."
Privacy Policyinstinct.comcaptured 2026-11-08"Vendors and other service providers who help us provide the Services, including for system administration, third-party hosting, payment processing, security, and analytics purposes."
Privacy Policyinstinct.comcaptured 2026-11-08"Third parties in connection with or in anticipation of a business transaction such as a merger or acquisition."
Privacy Policyinstinct.comcaptured 2026-11-08 - Where data lives Regions and residency
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Stated The Terms say the Services are operated in the U.S. Neither page says where data is stored, and no residency options are offered.
What the policy says
"The Services are operated by us in the United States."
Terms of Serviceinstinct.comcaptured 2026-11-08 - Enterprise controls Retention settings, DPA, SSO
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Not stated No DPA, SSO, audit logs, admin controls or custom retention are described.
Notes
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Inferred: connected-account data counts as Input, and Materials are used for training by default. Only Google Workspace data has a stated training exclusion, so data from other integrations appears to be in scope unless you opt out.
What the policies say (3 quotes)
"For clarity, data collected by the Services from your Connected Services is considered your Input, and data generated and provided by the Services to Connected Services is considered your Output."
Terms of Serviceinstinct.comcaptured 2026-11-08"You agree that we may use Materials to develop, provide, maintain and improve the Services and our other products and services, including training AI models"
Terms of Serviceinstinct.comcaptured 2026-11-08"We do not use information received from Google Workspace APIs to evaluate, fine-tune, train, or improve AI models"
Privacy Policyinstinct.comcaptured 2026-11-08 -
Deleting your account does not guarantee your Materials are deleted: the Terms make deletion optional and disclaim responsibility for failing to delete.
What the policy says
"In the event of Account deletion for any reason, the Company may, but is not obligated to, delete any of your Materials. The Company shall not be responsible for the failure to delete or deletion of your Materials."
Terms of Serviceinstinct.comcaptured 2026-11-08 -
Usage Data, including keystrokes, clicks and cursor positions, is also used to train AI models. The pages don't say whether the training opt-out covers it.
What the policies say (2 quotes)
"We use Usage Data to tailor features and content to you, to develop and improve our product and technology (including to evaluate, fine-tune and train the AI models that power our products and technology), run analytics, and better understand user interaction with the Services."
Privacy Policyinstinct.comcaptured 2026-11-08"**Usage information,** such as clickstream information (keystrokes, clicks, cursor positions, how much time is spent on the page)"
Privacy Policyinstinct.comcaptured 2026-11-08 -
The agent can make purchases and enter binding agreements in your name, and you carry the consequences of unintended Actions.
What the policies say (2 quotes)
"Any such agreements or commitments shall be binding on you as if entered into directly by you."
Terms of Serviceinstinct.comcaptured 2026-11-08"We are not responsible for any unintended Actions or any loss, damage, charge, liability, or other consequence arising from Actions, including interactions with any Connected Services on your behalf."
Terms of Serviceinstinct.comcaptured 2026-11-08 -
The assistant may handle sensitive data, including health information and the content of private messages and emails from connected accounts.
What the policy says
"Or, for instance, you may use the personal assistant to process health-related information, for example, when the personal assistant books a medical appointment for you or summarizes an email received from your healthcare provider."
Privacy Policyinstinct.comcaptured 2026-11-08 -
Deidentified information may be used for any purpose, and Feedback is assigned outright to Instinct, not just licensed.
What the policies say (2 quotes)
"we may use deidentified information for any purpose."
Privacy Policyinstinct.comcaptured 2026-11-08"You hereby assign to the Company any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback."
Terms of Serviceinstinct.comcaptured 2026-11-08 -
The pages give two routes for deleting connector data: the workspace page for all indexed external data, and account deletion for Google Workspace data. It isn't clear whether the workspace route covers Google data.
What the policies say (2 quotes)
"At any time, you may revoke our access to your Google Workspace and request deletion of information collected via the Google Workspace API."
Privacy Policyinstinct.comcaptured 2026-11-08"You can delete all data indexed from external sources by visiting [app.instinct.com/workspace](https://app.instinct.com/workspace)."
Privacy Policyinstinct.comcaptured 2026-11-08 -
The Terms grant use for personal purposes only, and no business or enterprise plan is described, so the card has a single agent product.
What the policy says
"We hereby permit you to use the Services for your personal use only, provided that you comply with these Terms in connection with all such use."
Terms of Serviceinstinct.comcaptured 2026-11-08
Open questions
Questions the captured policies leave unanswered, and where the answer probably lives.
Retention periods for text conversations, outputs, indexed connector data, action records and logs: not on either page. Possibly in a help-center or data-retention page, or the SMS Privacy Statement (instinct.com/legal/sms-privacy.html), which wasn't captured.
How long deletion takes after a workspace deletion request or account deletion, and whether backups are purged: not stated anywhere.
Whether the training opt-out covers Usage Data and data from non-Google connectors, and how much safety-flagged data is retained: not stated; possibly a help-center article on app.instinct.com/settings.
How stored third-party passwords, payment details and OAuth tokens are kept, encrypted, and deleted: not stated; possibly a security or trust page.
What the memory/personalization store and the 'Vault' hold, and how to view or delete them: not described; likely product help docs.
Which third-party AI model providers and subprocessors are used, and whether they retain or train on data (non-Google): no list given; possibly a subprocessor page.
Whether and when humans review conversations: not stated.
The Acceptable Use Policy (instinct.com/acceptable-use-policy) and SMS/Text Messaging Terms (instinct.com/legal/sms-terms.html) are referenced but were not captured.
Which integrations besides Google Workspace are supported: not listed.
Documents read
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Privacy Policy
instinct.com captured 2026-11-08 sha256 f99c30130cb8 -
Terms of Service
instinct.com captured 2026-11-08 sha256 66f4f323fa5d