Privacy Policy

1. Introduction

This Privacy Policy explains the practices of gjalla, Inc. ("gjalla," "we," "us," or "our") regarding the collection, use, and disclosure of information that we receive when you use our Service. This Privacy Policy applies to all our users, including those who use the Service on a free trial basis or through a paid subscription.

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you provide to us:

• Contact and Account Information: When you submit a contact form or sign up to use the service, we may collect contact information such as your name, email address, and company name.
• Payment Information: If you subscribe to our paid Service, your payment information will be collected via our third-party payment processing partners.
• Communications: Information you provide when you contact our support team, respond to surveys, or otherwise communicate with us.
• User Content: Information and content, and associated metadata, you upload, provide, or create while using our Service. Source code is processed then deleted.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Information: Details about how you use our Service, including access times, pages viewed, and features used.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to track activity on our Service and hold certain information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service;
• Process and complete transactions, and send you related information;
• Respond to your comments, questions, and requests;
• Send technical notices, updates, security alerts, and support and administrative messages;
• Communicate with you about products, services, offers, promotions, and events;
• Monitor and analyze trends, usage, and activities in connection with our Service;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities;
• Personalize and improve the Service and provide content or features that match user profiles or interests;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Generate analysis, documentation, summaries, and architectural diagrams based on your User Content to provide our Service functionality.

Important: We use your User Content and source code only as necessary to deliver the Service functionality to you. Source code is processed through third-party APIs as needed to provide our services and is then deleted in accordance with our data retention policies. We do not store or retain your source code beyond what is necessary to provide the Service.

4. How We Share Your Information

We do not provide your information to other parties for commercial purposes. However, we may share your information in the following limited circumstances:

• Service Providers: We use third-party service providers to help us operate our Service, including cloud hosting providers, AI processing services, payment processors, and analytics providers. These providers have access to your information only to perform services on our behalf and are contractually obligated not to disclose or use it for other purposes.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. Any source code you provide is processed then deleted. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. After closing your account, we may retain certain information for a commercially reasonable time for backup, archival, or audit purposes.

Preview accounts. Running gjalla scan for the first time creates a preview account for you, capturing metadata about your coding-agent sessions (timestamps, event types, tool names, models, usage, and similar) but not session transcript content. Session transcript ingestion is optional for deeper insights and optimization suggestions on full accounts. We're in beta, so our early customers are extremely meaningful for steering our platform roadmap. Full account access can be requested by sending an email to ellie@gjalla.io. Preview accounts that have not converted to full accounts within 60 days are deleted.

6. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@gjalla.io.